What happens if something goes wrong?
Quick answer: Our aftercare team provides ongoing support and all work is backed by comprehensive warranties.
Solar Panel Support & Aftercare
While solar systems are highly reliable, issues can occasionally occur. Here's how we ensure you're always supported.
Our Aftercare Service
- Dedicated support line: Speak to our technical team directly
- Remote monitoring: We can diagnose many issues remotely
- Rapid response: Engineer visits typically within 48 hours for urgent issues
- Local team: Your installer isn't hundreds of miles away
Common Issues We Handle
- Inverter faults: Usually resolved same-day
- Communication problems: Remote fix or simple reset
- Performance queries: System health checks
- Monitoring setup: Help getting your app working
Warranty Claims
If a component fails within warranty, we handle the entire claims process with the manufacturer. You don't need to chase suppliers yourself.
Peace of Mind
With our 2-year workmanship guarantee, MCS certification, and responsive local support team, you can be confident that any issues will be resolved quickly and professionally.
Still have questions?
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Related questions
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Complete solar & battery packages
Fixed prices, supply and installation included. Every package is MCS certified and comes with our 2-year workmanship guarantee.
- 3.84kW · 8 panels£5,995
- 8 × LONGi 480W all-black
- Fox ESS 3.68kW hybrid inverter
- Fox ESS EP6 — 5.76kWh storage
- 5.76kW · 12 panels£6,995
- 12 × LONGi 480W all-black
- Fox ESS 5.0kW hybrid inverter
- Fox ESS EP6 — 5.76kWh storage
- 7.68kW · 16 panels£7,995
- 16 × LONGi 480W all-black
- Fox ESS KH7 hybrid inverter
- Fox ESS EP6 — 5.76kWh storage
Upgrade any package to the Fox ESS EP12 (11.52kWh) for £995.
All package prices assume every panel fits on a single roof elevation. The price covers the cost of scaffolding to one elevation. If your roof needs scaffolding on more than one elevation, or has restricted access, that additional cost is quoted separately after survey. Prices include VAT. Domestic solar and battery storage is zero-rated for VAT until 31 March 2027. Subject to a free technical survey. We will confirm the final price in writing before any work is booked.