What happens if something goes wrong?

Solar Panel Support & Aftercare

While solar systems are highly reliable, issues can occasionally occur. Here's how we ensure you're always supported.

Our Aftercare Service

• Dedicated support line: Speak to our technical team directly
• Remote monitoring: We can diagnose many issues remotely
• Rapid response: Engineer visits typically within 48 hours for urgent issues
• Local team: Your installer isn't hundreds of miles away

Common Issues We Handle

• Inverter faults: Usually resolved same-day
• Communication problems: Remote fix or simple reset
• Performance queries: System health checks
• Monitoring setup: Help getting your app working

Warranty Claims

If a component fails within warranty, we handle the entire claims process with the manufacturer. You don't need to chase suppliers yourself.

Peace of Mind

With our 10-year workmanship guarantee, MCS certification, and responsive local support team, you can be confident that any issues will be resolved quickly and professionally.